The Power of Behavioral Insights in Fostering Psychological Safety
Watch the Video Series
Creating the Optimal Employee and Client Experience
The business world would be completely different if every leader, employee, and client knew their behavioral identity. That knowledge allows people to lean into their gifts, feel confident in who they are, and build trust with each other.
In this video series, we look at six core areas of psychological safety. In each one, you'll see how an understanding of self and others is the key to elevating the employee and client experience.
Experts You Will Hear From:
- Leon Morales - DNA Behavior, President
- Nikki Evans - DNA Behavior, Lead Implementation Consultant
Video #1:
Using Behavioral Science Tools: Integrating Behavioral Insights to Enhance Psychological Safety
When a personality assessment is used in the workplace, it allows everyone from the CEO to the customer service rep to understand their own natural talents. They'll have a blueprint for how they inherently work, understand things, and communicate. By knowing their behavioral identity, and sharing it with others, they are then empowered to show up, be themselves, and give their best.
Video #2:
Innovation: The Role of Psychological Safety in Fostering Innovative EX and CX Strategies
Positioning people according to their behavioral style gives you the greatest opportunity to foster innovation and create positive experiences. It allows each person to leverage their strengths and be appreciated for them. Plus, it naturally leads to psychological safety. When you get it right, you set people (and your business) up for success.
Video #3:
Hybrid Work: Navigating the Challenges: Psychological Safety in Remote and Hybrid Work
In 2020, many companies transitioned to remote work, and then later moved to a partially remote hybrid model. But no matter where people sit, they need to feel like they are contributing to the company. By using a behavioral science approach, leaders can create a structure to help both introverts and extroverts thrive in a forever-changed workplace environment.
Video #4:
Client Loyalty: The Impact of Psychological Safety on Customer Loyalty and Employee Engagement
When it comes to client relationships, understanding how they are wired and hyper-personalizing their experience is a great way to create psychological safety. You'll be able to match their communication style and find common ground which will ultimately lead to trust as well as a greater ROI.
Video #5:
Leadership Resilience: Building Resilience in Leadership Through Psychological Safety
Resilience is recognizing your unique blend of strengths and standing up for them because that blend is your superpower! And the better you understand the details of your behavioral identity, the more confident and purposeful your actions will be. By the way, knowing who you are at the core also helps you keep that superpower in check when you're under pressure!
Video #6:
Feedback: Implementing a Culture of Feedback: Psychological Safety in Action
You want to be able to give feedback without sacrificing trust or making someone feel psychologically unsafe. And that comes down to understanding a person's behavioral information and knowing how it relates to their role and responsibilities. To guide someone's career progression, you need to check that alignment and provide feedback based on what you know to be their natural strengths.