Human Behavior Strategist, Customer Experience Specialist, Human Capital Management
Malcolm is a Human Behavior Strategist at DNA Behavior, and a leading human capital management advisor with the goal to unlock talent in people and their organizations.
The DNA Behavior® Discovery Processes are a key component in Malcolm's delivery process, enabling behavioral intelligence to be operationalized at the fingertips of every person in the business to deepen engagement in each human interaction, improve business productivity and help grow a behaviorally smart business.
Malcolm is passionate about growing businesses and liberating people and organisations to perform to their maximum. He works as a trusted advisor providing transformational strategies under the themes of Knowing Yourself, Knowing your Customer and Knowing Your Business. He is a big believer in the concept of Behavior Driving Performance and holds a fundamental belief that the answers to an individual or an organisations challenges often lies in the latent talent within.
Malcolm's DNA Natural Behavior Style is - Initiator
Initiator’s have a strong focus on defining and achieving pioneering goals that lead to change. An Initiator’s style is to be fast paced, assertive, confident, and logical. They lead through visionary thinking and are not afraid to take risks or strong action to achieve results.
Malcolm is a seasoned corporate executive and business advisor, helping businesses create and deliver their future. He achieves this through enhancing performance across the key areas of leadership, strategy, engagement, people, process and systems. The focus is on transforming the client or customer experience both internally and externally.
DNA Behavior News & Research
- Work on Managing What You Can Control
- How Advisors Should Interact with Baby Boomers in the Pre-Retirement Phase
- Is it Time to Change the Sales Approach?
- Behaviorally Smart Advisors Use Technology to Enhance the Client Experience
- A Behavioral Finance Approach adds Alpha to Client Portfolios
- Are Clients Innately Loyal?
- The Cat’s Butler
Malcolm Le Lievre - Managing Partner, Australia and New Zealand